The Enecsys Ethernet Gateway is running proprietary code. Any data packets received are filtered internally and only valid packets are processed at all. Connections between the gateway and the internet are initiated only by the gateway opening a connection to the server. No incoming connections are permitted, apart from one local admin port that accepts UDP packets which are strictly passed and discarded if not relevant to the PV system.
The one on your Gateway is the Local IP address of the gateway on you network. The one from Google is the Public IP address of your router. We need the Public one.
Imagine a postman delivering a letter. The letter goes to the address on the front of the envelope (your Public address). You get home and ask where the post is. The answer is ‘In the kitchen’. The kitchen is the Local IP address. If you write a letter addressed to Max Sunshine’s Kitchen I am unlikely to receive it.
We use it to confirm that the IDs of the inverters that we are collecting data from belong to your.
Each gateway sends our system an IP address with associated usage data, inverter serial numbers, temperature, DV voltage, AC voltage and a few other bits of information relating to the inverter. What we don’t have, is any information to link that IP address and those inverters back to you. We could ask for just the inverter IDs, but if you have 20 panels and try typing in all of the long serial numbers you are likely to make a mistake. By asking you for your Public IP address, we can then work out which inverters are yours.
You do NOT need a Static IP address, your data will be safe if your IP address changes.
We only use your IP address at set-up to ‘find’ the IDs of your inverters.
During the initial setup, our system links your inverters’ data to your userid, and no longer needs your IP Address after setup.
We will help you troubleshoot DNS issues if you have a problem getting started.
When you sign up, you will be asked to enter a payment card during the sign up process. We use https://stripe.com/ for our payment processing. This service handles billions of dollars of transactions a year and they store your card details not us.
After your initial 7 day trial, Stripe.com will automatically charge the card you registered with for the years service at the rate you have purchased it at.
Our service runs on Amazon Web Services which are used by some of the largest web services in the world.
The only personal information we hold is your name and email address, inverter IDs, your usage data and your timezone.
Yes, we currently only offer support for Enecsys microinverters.
If you are an installer and would like support for another brand, please contact us.
We can’t guarantee that we will be here for the next 20 years, but we have two reasons why we are likely to be here longer than Enecsys.
First, we have a vested interest in the service – it was co-developed by our founder to monitor his own panels.
Second, as we don’t have the overhead of inverter production and support, it takes less revenue to turn a profit.
Even a small profit is good reason to keep the site running.
Yes, we currently provide email support to keep the service up and running. Once you have signed up for the trial period, we’ll work with you if you hit any problems. Just email [email protected] and we will do our best to help you.